This spring a project I’ve been imagining for four years is finally coming to fruition: our school has moved to an electronic sign-in/sign-out (SISO) system for our boarding students. After generations of tracking students’ departures from campus using carbon paper cards and a clipboard, we are, bit by bit, moving onto an online platform built for this purpose by a company called Reach Boarding.
Reach is one of the two players in this very-nichy industry (SISO software for boarding schools). We demoed the system of their main competitor, Boardingware, last year, and made the decision to go with Reach. Though we are only a few months into this new world of eSISO, so far I’ve been very pleased.
There are a lot of problems that software of this nature can solve for us. We won’t have to spend hours manually checking students’ standing permissions and collating paper cards. Reach sends requests for permission directly to parents via auto-generated emails. Then it holds those permissions and organizes leave requests for you, presenting data on several different, visually intuitive dashboards. Unlike our paper system, which is archived in filing cabinets and mostly useless from a data-analysis standpoint, Reach will allow our deans’ office to easily analyze SISO data and learn from trends in student behavior.
There are many more potential gains that eSISO will offer us. Right now, students sign in and out for study hall in their dorms, the library, and the deans’ office, depending on where they are planning to study. There are clipboards for that purpose in all three locations. Of course the paper on those clipboards isn’t telepathic, and the clipboards don’t talk to one another, so locating a given student during study hall can require multiple phone calls. With Reach, a student can check-in to a given location using the app, and then any adult with credentials to login to the system can see where they are during study hall. We expect to eventually get our Student Health and Wellness Center on Reach, and we expect to run permissions for college visits through Reach, too. Though it may take a year to get all of the workflows sorted and build consensus at our Quaker school that this is how we want to handle all of these tasks, once that is done we will be saving ourselves a lot of time and hassle.
Our school is a particularly challenging one in terms of moving from paper to eSISO. Many boarding schools are composed of almost entirely boarding students with just a tiny population of day students. And many of those schools are located in the middle of nowhere. Our school is 55% boarding/45% day, and we are in the middle of a dense suburb that is 40 minutes from Philadelphia and 90 minutes from New York. As a result, we have an enormous variety of campus-leaves that our students request to make. We have boarders spending the night at day student houses, day students spending the night in the dorm, students making day trips on foot to the shopping center across the street, students being driven to destinations by their parents, students being driven by other students, and on and on. Reach can handle all of those different leave types, but building those workflows takes time, and replacing the paper system with an electronic one causes lots of small changes that some people find unwelcome or confusing.
Imagine what it was like to drop your child off at boarding school in the year 1900. There was no ubiquitous electronic communication, so you kept in touch with your child via snail mail. If the school wanted to take your child on a field trip, they were in loco parentis, and they just did it. You found out about it when your son or daughter came home for the Christmas holiday. Not surprisingly, boarding schools have mostly worked on a system of standing permissions. Parents fill out of a form telling the school what their child can and can’t do, and if they need a special permission, you get the parent on the phone. ESISO moves the industry away from standing permissions and into a world in which parents must click that they approve of their child’s plans each and every time they want to leave campus. (Well, only for riskier leave types. We don’t ask for parental permission when students walk off campus to local destinations.) Reach makes it easy for parents to keep track of what their children are doing while away at school, and it gives them the ability to approve or not approve their child’s plans each and every time. Early feedback from parents since we started rolling out Reach has been overwhelmingly positive. Many of them were tired of our antiquated carbon paper system, so anything that replaced it would have made them happy. But a number of parents have shared with me that they specifically like the way in which Reach allows them to know more about what their kids are up to, and they find the email interface easy to use.
Reach isn’t perfect, so not everything has been a bed of roses. The mobile apps need work to become more intuitive, and some students are having login problems. Reach doesn’t really know what to do with day students, so they are treated like boarders with their dorm being “day student.” Despite these and other cavils, I’m overwhelmingly enthused about what Reach is providing to our deans’ office, and I know that the company is working to improve the platform all the time. I can’t wait to see where we are a year from now when we’ve truly deployed Reach fully across the school.